Check your spam folder to see if the email is there. If it's not, contact the Movavi Support Team.

This message appears if the activation data cannot for some reason connect with our server. Please try to activate the software offline.

Click the I already have an activation key link at the bottom of the window.

Then follow the instructions for your program starting at Step 2.2.

Your program may have already been activated. You can check by opening the About window, which you can find:

• in the top menu OR
• in the Help menu OR
• in the Settings drop-down menu (for Movavi Video Converter).

If the program has not been activated, you'll see the number of days left until the end of the trial period. If the program has already been successfully activated, you won't see any information on days remaining.

Here's an example of an About window in an activated program.

You need to download and install the newer version of the program. You can find the download link in the email you received after the purchase. You can also find a download link on the Installation Files page. After the installation is complete, follow the activation instructions for your program.

You may have installed a program other than the one you purchased the key for. To install the purchased program, follow the link in the email you received right after your purchase.

Check to make sure you've purchased the correct key for your computer's OS.

The majority of Movavi programs have two versions: one for Windows and another for macOS. Make sure that the activation email cites the correct operating system. Otherwise, contact Movavi Support Team.

If you're attempting offline activation, make sure you've pasted the activation and registration keys into the correct fields.

You've received the activation key by email right after your purchase. It consists solely of digits.

You've received the registration key in an email from support@movavi.com. The subject of the email Activation Information. This key consists of digits and capital letters.

You must use one activation key per computer unless your license states otherwise. If you want to use the program on another computer, you'll need to uninstall it from the first one.

If the program you're trying to activate was released before October 2016, the instructions on this page may not work. In this case, click the link below to access the Old Versions Manual.

Go to the Old Versions Manual

You can find all of this in your Movavi Account. If you don't have one yet, click "Create an account" and specify the email address that you used when you purchased your Movavi software and effect sets. After creating your account, you'll find information about your purchases and subscriptions there.

You can also find the download link and the activation key for individual programs in the emails we sent you after you made your purchases.

If you can't find this email or the links you need in your Movavi Account, you can use our Activation Key Recovery