Movavi Knowledge Base — Collect log files for Movavi Customer Service (Windows & macOS)

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COLLECT LOG FILES FOR MOVAVI CUSTOMER SERVICE (WINDOWS & MACOS)

In some technical cases, Movavi Customer Service may ask you to collect log files.
Logs help us understand how the program works on your system and identify the cause of crashes, freezes, or other issues.

Logs do not contain personal data. They only record technical information related to the program’s operation.

When log files are needed

You may be asked to send logs if:

the program crashes or freezes
the issue cannot be reproduced on our side
standard troubleshooting steps didn’t help
deeper technical analysis is required

If Support did not request logs, please start with the recommended troubleshooting steps instead.

How to collect log files on Windows

Step 1: Reproduce the Issue

Launch the Movavi program
Perform the actions that cause the problem
Close the program

This ensures the logs include the relevant information.

Step 2: Download and run the log collector
Download the Movavi log collector:

Launch the downloaded file
Wait until the collection process finishes. Click OK
A file with a .7z extension will be created automatically

Step 3: Send the logs
Attach the created .7z file to your reply to Movavi Customer Service.

How to collect log files on macOS

Step 1: Open the logs folder

Open Finder
In the top menu, click Go → Go to Folder
Enter the following path and press Return:
~/Library/Logs/

Step 2: Compress the logs

Locate the Movavi folder
Control-click (right-click) the folder
Select Compress

The .zip archive under the folder will appear – copy it to your desktop.

Step 3: Send the logs
Attach the compressed log file to your reply to Movavi Customer Service.