Step 1: Close the Movavi program

Make sure the Movavi program is fully closed before continuing.

Step 2: Remove Movavi preference files

3. Enter the following path and click Go:
~/Library/Preferences

4. In this folder, search for files or folders that contain com.movavi (make sure you’ve changed the search area for ‘Preferences’ folder)

Step 4: Temporarily disable security software

If you use antivirus or firewall software on macOS, temporarily disable it before reinstalling the program.
This helps avoid issues during installation and activation. You can enable it again after installation is complete.

Step 5: Download and reinstall Movavi

1. Download the installer:

• from your Movavi account or
• using the download link from your purchase email

2. Run the installer and complete the installation
3. Launch the program and activate it if prompted

Step 6: Check the program

Launch the Movavi program and check if the issue has been resolved.

Important notes

When to contact Movavi Customer Service

Contact Movavi Customer Service if the issue persists after reinstalling the program

Include:

• a brief description of the issue
• the Movavi program name
• your macOS version
• the email address used for purchase
• screenshots showing the issue