Cannot add an video file
If Movavi Clips cannot add certain videos from your phone, it usually means the video uses a codec not supported by the app.
Some videos, especially those recorded in high-efficiency formats, use a codec called H.265 (HEVC). Movavi Clips doesn’t support this codec, so these videos will not appear in the app and cannot be added to projects.
This affects:
Sending videos through a messenger automatically converts them to a compatible format:
Convert the video using a third-party converter:
To avoid this problem with new recordings, you can change your phone camera settings to record in a compatible format:
You can also use other video converter apps available on your phone.
On most Android phones:
The exact menu names may vary by phone model, but look for options related to video format or encoding.
After changing this setting, new videos you record will work in Movavi Clips without conversion.
You can usually resolve this by converting the video to a widely supported format such as H.264. There are two simple ways to do this.
Why this happens
How to fix it
Prevent future issues: change your camera settings
Option 1: Send videos via messengers
Option 2: Use a video converter
- videos recorded on newer phones with high-efficiency recording enabled
- videos downloaded or received that use H.265 compression
- Send the video to yourself (or a friend!) via a messenger.
- Download the video back to your phone from the messenger.
- Try adding the downloaded video to your Movavi Clips project.
- Go to Movavi Video Converter (free online tool).
- Upload your video and convert it to MP4 format with H.264 codec.
- Download the converted video to your phone.
- Add it to your Movavi Clips project.
- Open the Camera app.
- Tap Settings (gear icon).
- Look for Video settings or Advanced video options.
- Find Video Encoding or High-efficiency video.
- Change the setting to:
- H.264 or MP4
- Most Compatible (instead of High Efficiency)
- H.264 (Compatible) instead of H.265 (HEVC)
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