Cannot add an audio file
If you cannot add a music or audio file to a Movavi Clips project, the issue is usually related to the file location, format, or access restrictions.
Files stored in other apps, cloud storage, or subscription libraries may not be visible inside Movavi Clips.
The app cannot access audio files that are:
If needed, download the file directly to your device storage first.
Movavi Clips supports:
Other formats may not appear in the list or may fail to import.
Contact Movavi Customer Service if:
Include:
An audio file can be added only if it:
Why this happens
When to contact Movavi Customer Service
Important notes
Start here
1. Add audio from the app
2. Check where the file is stored
3. Check audio format
- is stored locally on your device
- is available in Gallery or My Music
- is fully downloaded (not streamed from cloud services)
- is in a supported format
1. Open your project in Movavi Clips.
2. Tap the Audio icon above the timeline.
3. Tap the blue + button.
4. Choose music from:
2. Tap the Audio icon above the timeline.
3. Tap the blue + button.
4. Choose music from:
5. Tap Select next to the track.
6. Tap the check mark to place the audio on the timeline.
6. Tap the check mark to place the audio on the timeline.
- your device gallery;
- Movavi Clips built-in library.
- stored only in cloud services
- part of subscription libraries
- located inside other apps
- not downloaded to the device
- MP3 (.mp3)
- Mono or Stereo
- 8–320 Kbps (CBR or VBR)
- You can add tracks from streaming services only after you purchase and download them to your device.
- Access to audio files depends on system media permissions and copyright restrictions.
- the file is MP3 and stored locally but still doesn’t appear
- built-in music works, but personal files cannot be added
- device model
- OS version (Android or iOS)
- app version
- where the audio file is stored on the device
+1-855-5220335
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