Restore your purchase
If Movavi Clips does not recognize your purchase or a watermark appears again, the app may have lost access to the Google Play license.
This usually happens when:
This usually happens when:
- the internet connection was interrupted
- the app was opened under a different Google account
- the purchase was made from another account
Start here
1. Check your internet connection
Movavi Clips requires an active internet connection to verify your license.
- Make sure the device is online.
- Restart the app and check activation again.
2. Reinstall the app
Reinstalling refreshes the license connection with Google Play.
⚠️ Reinstalling deletes the project stored inside the app.
⚠️ Reinstalling deletes the project stored inside the app.
- Remove Movavi Clips from your device.
- Open Google Play.
- Install the latest version of the app.
- Launch it and check activation.
3. Check your Google account
If multiple Google accounts are added to the device, the app may use an account that does not have the subscription.
If needed:
- Open Google Play.
- Tap your profile icon.
- Go to Payments & Subscriptions.
- Check which account has the active Movavi Clips subscription.
If needed:
- temporarily sign out of other Google accounts
- reopen the app and check activation
Important notes
- Reinstalling the app does not restore purchases made from a different account.
- The license is linked to the Google account used during purchase.
When to contact Movavi Customer Service
Contact Movavi Customer Service if the purchase is still not restored.
Include:
Include:
- the Gmail address linked to your Google Play account
- the GPA order number (for example: GPA.1111-2222-3333-44444).
+1-855-5220335
The phone is available Monday to Friday from 08:00 AM to midnight UTC / 01:00 AM to 05:00 PM PST
Copyright © 2024, Movavi Software Limited. All rights reserved.
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