Video сan’t be saved
If a project cannot be saved or exported in Movavi – Video Editor for iOS, the issue is usually related to:
In most cases, updating or reinstalling the app resolves the issue.
- an outdated app version
- an outdated iOS version
- corrupted app data
- a problem with specific source files.
In most cases, updating or reinstalling the app resolves the issue.
Start here
1. Update the App
- Open the App Store.
- Search for Movavi – Video Editor.
- Tap Update if available.
Using the latest version fixes most stability and export issues.
2. Reinstall the app
If updating does not help, reinstall the app.
⚠️ Reinstalling deletes all projects stored inside the app.
Before removing the app, make sure to export or save any projects you want to keep. Projects stored only inside the app cannot be restored after removal.
To reinstall:
⚠️ Reinstalling deletes all projects stored inside the app.
Before removing the app, make sure to export or save any projects you want to keep. Projects stored only inside the app cannot be restored after removal.
To reinstall:
- Delete Movavi – Video Editor from your device.
- Open the App Store.
- Install the app again.
- Launch it and try exporting the project.
3. Check your iOS version
Check whether your device is running the latest available iOS version:
Settings → General → Software Update
Outdated system versions may cause export failures or performance issues.
Settings → General → Software Update
Outdated system versions may cause export failures or performance issues.
4. Test another project
Check whether the issue happens with all projects or only with specific videos.
- Try exporting a different project.
- If only one project fails, the source files or effects used in it may be causing the error.
When to contact Movavi Customer Service
Contact Movavi Customer Service if:
Include:
- export still fails after updating and reinstalling
- multiple projects cannot be saved or exported.
Include:
- App version
- iOS version
- Device model (for example, iPhone 13)
- User ID from the app.
How to find your user ID and app version
- Open the app.
- Go to Settings.
- Copy the User ID.
- Copy the App version
This will help us figure out what happened.
+1-855-5220335
The phone is available Monday to Friday from 08:00 AM to midnight UTC / 01:00 AM to 05:00 PM PST
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