Video сan’t be saved
If a project cannot be saved or exported in Movavi – Video Editor for iOS, the issue is usually related to:
In most cases, updating or reinstalling the app resolves the issue.
Using the latest version fixes most stability issues.
If updating does not help, reinstall the app.
Check whether your device is running the latest available version of iOS:
Settings → General → Software Update
Outdated system versions may cause performance or stability issues.
This will help us figure out what happened.
Check whether the issue happens with all projects or only with specific videos.
Contact Movavi Customer Service if:
Contact Movavi Customer Service if:
This will help us figure out what happened.
Include:
To reinstall:
⚠️ Reinstalling the app deletes all projects stored inside it.
Before removing the app, make sure to export or save any projects you want to keep. Projects stored only inside the app cannot be restored after removal.
Start here
When to contact Movavi Customer Service
How to find your user ID and app version
1. Update the App
2. Reinstall the app
3. Check your iOS version
4. Test another project
- an outdated app version
- an outdated iOS version
- corrupted app data
- a problem with specific source files.
- Open the App Store.
- Search for Movavi – Video Editor
- Tap Update if available.
- Delete Movavi – Video Editor from your device.
- Open the App Store.
- Install the app again.
- Launch it and try exporting the project.
- Try exporting a different project.
- If only one project fails, the source files or effects used in it may be causing the error.
- export still fails after updating and reinstalling
- multiple projects cannot be saved or exported.
- App version
- iOS version
- Device model (for example, iPhone 13)
- User ID from the app.
- Open the app.
- Go to Settings.
- Copy the User ID.
- Copy the App version.
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