Video Editor crashes or works slowly
If the app Movavi – Video Editor crashes, freezes, doesn’t export, or responds slowly, the issue is usually caused by:
The good news: updating or reinstalling the app usually fixes the issue.
Using the latest version fixes most stability issues.
If updating does not help, reinstall the app.
Check whether your device is running the latest available version of iOS:
Settings → General → Software Update
Outdated system versions may cause performance or stability issues.
This will help us figure out what happened.
If the app still doesn’t work correctly after updating and reinstalling, contact Movavi Customer Service and include:
To reinstall:
⚠️ Reinstalling the app deletes all projects stored inside it.
Before removing the app, make sure to export or save any projects you want to keep. Projects stored only inside the app cannot be restored after removal.
Start here
When to contact Movavi Customer Service:
How to find your user ID and app version
1. Update the App
2. Reinstall the app
3. Check your iOS version
- an outdated app version
- an outdated iOS version
- corrupted app data
- Open the App Store.
- Search for Movavi – Video Editor
- Tap Update if available.
- Delete Movavi – Video Editor from your device.
- Open the App Store.
- Install the app again.
- App version
- iOS version
- Device model (for example, iPhone 13)
- User ID from the app
- Open the app.
- Go to Settings.
- Copy the User ID.
- Copy the App version
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Create awesome content easily
Create awesome content easily
Create awesome content easily