If the app Movavi – Video Editor crashes, freezes, doesn’t export, or responds slowly, the issue is usually caused by:

• an outdated app version
• an outdated iOS version
• corrupted app data

The good news: updating or reinstalling the app usually fixes the issue.

Start here

1. Update the App

1. Open the App Store.
2. Search for Movavi – Video Editor
3. Tap Update if available.

Using the latest version fixes most stability issues.

2. Reinstall the app

If updating does not help, reinstall the app.

⚠️ Reinstalling the app deletes all projects stored inside it.
Before removing the app, make sure to export or save any projects you want to keep. Projects stored only inside the app cannot be restored after removal.

To reinstall:

1. Delete Movavi – Video Editor from your device.
2. Open the App Store.
3. Install the app again.

3. Check your iOS version

Check whether your device is running the latest available version of iOS:
Settings → General → Software Update

Outdated system versions may cause performance or stability issues.

When to contact Movavi Customer Service

If the app still doesn’t work correctly after updating and reinstalling, contact Movavi Customer Service and include:

• App version
• iOS version
• Device model (for example, iPhone 13)
• User ID from the app