“Program is already running” error
If the application doesn’t start and shows a message that it is already running, this usually means the program is already active in the background.

Follow the steps below in order.
Step 1: Make sure the app is not already running
Make sure you didn’t start the application twice.

If the option Restart application is available, select it and wait for the program to reopen.
Step 2: Restart your computer
Restarting your computer clears background processes that may prevent the application from starting correctly.

After the restart, try launching the program again.
Step 3: Check if the screen recording module is running in the background
In some cases, the screen recording module starts automatically with the system and remains active in the background.

What to do
  1. Check the system tray, including hidden icons.
  2. If you see a Movavi screen recording icon, open it and close the module.
  3. Try launching the main application again.
Step 4: Close the process manually
If you don’t see the module icon in the system tray:
  1. Open Task Manager by using Ctrl+Alt+Del or by right clicking on the Start icon.
  2. Locate the Movavi application or screen recording process.
  3. End the process.
  4. Launch the application again.
Optional: Disable automatic startup
To stop the screen recorder from launching automatically, follow these steps:
  1. Open the Screen Recorder settings.
  2. Go to Preferences → General.
  3. Disable the option that allows the program to start automatically with the system.
When to contact Movavi Customer Service
Contact Movavi Customer Service if the issue persists after completing all steps above.
Include:
  • what happens when you try to start the application
  • whether the screen recording module was running in the background
  • which steps you have already tried.
simple and fresh
video ideas
+1-855-5220335
The phone is available Monday to Friday from 08:00 AM to midnight UTC / 01:00 AM to 05:00 PM PST
Copyright © 2024, Movavi Software Limited. All rights reserved.
Create awesome content easily
Create awesome content easily
Create awesome content easily