Recorded file has no video (audio only)
Start here
Step 1: Check hardware acceleration in the application you are recording
Step 2: Check the recording preview
When to contact Movavi Customer Service
If a recorded file contains audio but no video, the issue usually occurs during recording, during saving, or due to content protection.
Follow the steps below in order.
Follow the steps below in order.
First, check where the issue occurs:
The next steps depend on this.
The next steps depend on this.
When hardware acceleration is enabled, video playback and interface elements are rendered directly by the graphics card. In this case, the CPU doesn’t process the video content, and screen recording applications may not be able to capture it correctly.
If disabling hardware acceleration doesn’t resolve the issue, the application or website may use DRM or screen recording protection.
In such cases:
In such cases:
Record a short test clip and check the preview immediately after stopping the recording.
This usually indicates an output codec or acceleration issue.
Windows
Windows
If the issue persists:
MacOS
This means the issue occurred during recording.
Windows
Windows
Also you can:
MacOS
On macOS, missing video during recording is often related to permissions or system capture limitations.
What to check:
On macOS, missing video during recording is often related to permissions or system capture limitations.
What to check:
If you are still unable to see the recording, please double-check that the Hardware accelerations were disabled for the application you are trying to record.
Note: Older versions of Movavi Screen Recorder, including version 21 and earlier, may not work correctly on the latest macOS versions.
Note: Older versions of Movavi Screen Recorder, including version 21 and earlier, may not work correctly on the latest macOS versions.
Why this happens
Important note about protected content
If the video is visible in the preview but missing in the saved file
If the video is visible in the preview but missing in the saved file
Movavi Screen Recorder does not bypass DRM or copy protection mechanisms due to copyright restrictions.
Many applications and websites use hardware acceleration to render video and interface elements.
This is especially common for:
This is especially common for:
If only a specific browser or application is not recorded correctly, continue below.
What to do
What to do
Contact Movavi Customer Service if the issue persists after completing all steps above.
Include:
Include:
- whether video is missing in the preview or only in the saved file
- your operating system (Windows or macOS)
- screenshots of the preview window
- the output format and codec used
- a short sample recording (if possible)
- the video is visible in the recording preview, but missing in the saved file
- the video is missing already in the preview after recording stops
- web browsers
- browser-based applications
- streaming and communication services (such as Netflix, Discord, and similar platforms)
- Open the browser or application that cannot be recorded.
- Open its Settings.
- Locate the System or Advanced section.
- Disable the option Use hardware acceleration.
- Apply the changes.
- Restart the browser or application.
- Try recording again.
- the video may appear as a black screen
- only audio may be recorded
- recording may not be possible at all.
- Open Settings → Video.
- Disable all enabled video acceleration options.
- Save the recording again and check playback.
- Open the recording preview.
- Save the file using a different output format.
- Use a widely supported format such as MP4 (H.264).
- Check the saved file again.
- Open Settings → General → Advanced.
- Enable Use alternative capture mode.
- Restart the program and record a short test clip again.
- Check the preview.
- Open System Settings → Privacy & Security.
- Make sure the Movavi program is allowed in:
- Restart the program after changing permissions.
- Record a short test clip and check the preview.
- update your graphics card drivers
- restart the computer after updating.
- Screen Recording
- Accessibility
- Camera (if applicable)
- try saving the recording using a different output format or codec.
+1-855-5220335
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