Movavi Knowledge Base — Charged after canceling a trial subscription

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Charged after canceling a trial subscription

If you were charged after canceling a trial subscription, it usually means that the cancellation was completed after the trial had already ended, or that a different subscription was still active.

Below are the most common reasons this can happen and how to check your situation.

First: how trial cancellation works

Movavi offers two different types of trials, and they work differently.

Program trial (no charges)

A program trial:

allows you to test the software with certain limitations
does not require payment details
does not convert into a paid subscription automatically

A program trial will not result in a charge.

Effects trial (may result in charges)

An Effects trial:

provides full access to Movavi Effects for a limited time
requires payment details
automatically converts into a paid subscription when the trial ends, unless canceled in advance

To avoid being charged, the Effects trial must be canceled before the trial end date.

Common reasons for a charge after cancellation

The trial was canceled after it ended
If the Effects trial period had already expired:

the trial was converted into a paid subscription
the charge was processed automatically

Canceling after that point:

stops future renewals
does not cancel the already started billing period

The trial was canceled very close to the end date
In some cases:

the cancellation was made shortly before the trial ended
the payment had already been authorized or processed

As a result, the charge may still appear.

A different subscription was still active
Movavi subscriptions are managed separately.
For example:

the program trial was canceled, but
an Effects trial or active Effects subscription remained

Canceling one subscription does not cancel others.

The subscription was purchased via App Store, Huawei AppGallery, or Google Play
If the trial was started through:

Apple App Store
Huawei AppGallery
Google Play

cancellation and billing are handled entirely by the app store.

Charges made by app stores cannot be canceled or refunded by Movavi.

How to check what was charged (self-service)

Sign in to your Movavi account at https://movavi.id using the purchase email
Open My purchases
Check Programs and Effects → Subscriptions

Review which subscription is active or expired
the renewal or charge date

In most cases, this explains the charge.

How to stop future charges

To prevent further charges:

cancel the active subscription in your Movavi account
cancellation affects future renewals only
access remains available until the end of the current billing period

⚠️ Subscription status may take up to 24 hours to update after cancellation.

Refunds

Charges made after a trial ends are handled strictly according to the Movavi Refund Policy.

Except as explicitly stated in the policy, subscription fees are non-refundable.

When to contact Movavi Customer Service

Contact Movavi Customer Service if: