Program trial (no charges)

Trial versions of Movavi programs (for example, Movavi Video Editor):

• allow you to test the software with certain limitations
• do not require payment details by default
• do not convert into paid subscriptions automatically

Using a program trial alone will not result in a charge.

Effects trial (may result in charges)

Movavi Effects is a separate paid service with premium content.
An Effects trial:

• provides temporary full access to Movavi Effects
• requires payment details
• automatically converts into a paid subscription if not canceled before the trial ends

An Effects trial may be activated:

• separately
• together with a program purchase

In most cases, a charge appears because:

• you purchased the program
• you activated an Effects trial and did not cancel the subscription

A charge may come from a Movavi Effects or Movavi Templates trial that converted into a paid subscription. Both are separate from a program trial and are billed independently.

What to check first (self-service)

1. Sign in to your Movavi account at https://movavi.id using the purchase email
2. Open My purchases
3. Check the Effects section for:

• an active subscription

or

• a recently renewed subscription

Movavi Templates appears in the Effects section as a separate subscription. Check whether your charge relates to Movavi Effects or Movavi Templates.

We process refunds according to the Movavi Refund Policy.
Except as explicitly stated in the policy, subscription fees are non-refundable.

When to contact Movavi Customer Service

Have a question about a charge or refund? Contact our Support Team at support@support.movavi.com. We’ll review your case and help you find the best solution.

Please include:

• the email address used for the purchase
• the charge date
• a Payment Receipt from PayPal or Bank Statement showing purchase information