No sound in the converted video
If a converted or exported video has no sound, or doesn’t play correctly, the issue is usually related to the audio format used in the file or how your system plays it back.
Follow the steps below in order.
Follow the steps below in order.
- Open the Output format or Export settings.
- Open the Audio tab.
- Select MP3 as the audio codec.
- Apply the changes.
- Export or convert the video again.
- Check playback of the new file.
In many cases, you can resolve the issue by changing the audio codec used in the output file.
If the file:
MP3 is widely supported and works reliably on most systems and devices.
If the issue appears only in one media player
What you can do
What you can do
Start here: Change the audio codec during export
Optional: Install additional system codecs (advanced)
When to contact Movavi Customer Service
- plays without sound in one media player, but works correctly in another,
- VLC media player
- GOM Player
- the exported file has no sound in multiple media players
- changing the audio codec does not resolve the issue
- the output format used
- the selected audio codec
- information about where the file does not play correctly
the issue is likely related to missing or unsupported system codecs, not the video file itself.
Try playing the file in a media player that does not rely on system-installed codecs, such as:
If you need the file to play correctly in the default system media player, installing additional codecs may help.
⚠️ Installing codec packs modifies system media components.
If you are unsure, using an alternative media player is usually the safer option.
If you are unsure, using an alternative media player is usually the safer option.
One example of a widely used codec pack is K-Lite Codec Pack, available from its official website:
https://www.codecguide.com/download_kl.htm
https://www.codecguide.com/download_kl.htm
If the video plays correctly there, you’re all set.
Contact Movavi Customer Service if:
Include:
+1-855-5220335
The phone is available Monday to Friday from 08:00 AM to midnight UTC / 01:00 AM to 05:00 PM PST
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