Program сrashes on launch
(Windows error)
(Windows error)
If the program behaves unexpectedly, shows visual problems, or does not work correctly, the cause is often related to graphics drivers, installation data, or system compatibility.
Follow the steps below in order to resolve the issue.
Follow the steps below in order to resolve the issue.
Let’s start here
Before making changes:
If the issue persists, continue below.
If the issue persists, continue below.
- restart the program
- make sure no other resource-intensive applications are running.
Step 1: Update graphics card drivers
What to do
What to do
Outdated or incompatible graphics drivers may cause visual issues, crashes, or incorrect program behavior.
If updating drivers does not resolve the issue, reinstalling the program may help remove corrupted or outdated installation data.
If the problem continues after you complete the steps above, we may need some additional diagnostic information.
Log files help identify:
Log files help identify:
When to contact Movavi Customer Service
Contact Movavi Customer Service if the issue persists after completing all steps above.
Include:
Contact Movavi Customer Service if the issue persists after completing all steps above.
Include:
Log files do not contain personal or identifying information.
For instructions on how to collect log files, see the article: Collect Log Files for Support
For instructions on how to collect log files, see the article: Collect Log Files for Support
For step-by-step instructions, see the article: How to update graphics card drivers
- Check whether your graphics card drivers are up to date.
- Install updates from the manufacturer’s official website.
- Restart the computer after installing the updates.
- Uninstall the Movavi program.
- Restart the computer.
- Download the installer from your Movavi account or the official Movavi website.
- Install the program again and check its behavior.
- actions performed by the application
- system configuration (processor, graphics card, driver versions).
- a description of the issue
- the steps you have already tried
- the collected log files
Step 2: Reinstall the program
Step 3: Collect log files (if the issue persists)
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