If the program behaves unexpectedly, shows visual problems, or does not work correctly, the cause is often related to graphics drivers, installation data, or system compatibility.

Follow the steps below in order to resolve the issue.

Let’s start here

Before making changes:

• restart the program
• make sure no other resource-intensive applications are running.
• If the issue persists, continue below.

Step 1: Update graphics card drivers

Outdated or incompatible graphics drivers may cause visual issues, crashes, or incorrect program behavior.

What to do

• Check whether your graphics card drivers are up to date.
• Install updates from the manufacturer’s official website.
• Restart the computer after installing the updates.

For step-by-step instructions, see the article: How to update graphics card drivers.

Step 2: Reinstall the program

If updating drivers does not resolve the issue, reinstalling the program may help remove corrupted or outdated installation data.
What to do

• Uninstall the Movavi program.
• Restart the computer.
• Download the installer from your Movavi account or the official Movavi website.
• Install the program again and check its behavior.

Step 3: Collect log files (if the issue persists)

If the problem continues after you complete the steps above, we may need some additional diagnostic information.
Log files help identify:

• actions performed by the application
• system configuration (processor, graphics card, driver versions).

Log files do not contain personal or identifying information.
For instructions on how to collect log files, see the article: Collect Log Files for Support