Movavi Knowledge Base - Program doesn’t start on launch

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Program doesn’t start on launch

If the program doesn’t start or closes right after launch, try the steps below one by one. In most cases, one of these steps will resolve the issue.

Step 1: Try running the program with administrator permissions

Right-click the program shortcut on your desktop
Select Properties
Open the Compatibility tab
Enable “Always run this program as an administrator”
Click Apply, then OK
Launch the program again

If the program still does not start, continue below.

Step 2: Reinstall the program

Still having trouble? Reinstall the software:

Open Control Panel → Programs and Features
Uninstall the Movavi program
Temporarily disable antivirus and firewall
Download and run the following utility to clear cached data

5. Click OK to allow the utility to remove the cache of the program

Then reinstall the program:

Download the installer from your Movavi account or the official Movavi website.
Right click on the installer, select Run as an administrator.
Go to Properties in the bottom right corner of the installer, go to C:/ drive, make a new folder and pick it as your new destination folder for the installation.

Step 3: Update your graphics card drivers

Outdated or incompatible graphics drivers can cause the program to work incorrectly or fail to launch.
Make sure your graphics card drivers are up to date. You can check for updates and install the latest drivers from the manufacturer’s website.

For step-by-step instructions, see this article: How to Update Graphics Card Drivers

Step 4: Check graphics settings on laptops

If you are using a laptop:

Try switching between the integrated and dedicated graphics card using your system’s graphics settings.
Make sure the laptop is connected to a power source.

For step-by-step instructions, see the following article: How to Switch Between Integrated And Dedicated Graphics Cards

When to contact Movavi Customer Service

Still having trouble after trying all the steps above? Contact Movavi Customer Service – we'll be happy to help.
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