Audio and video are out of sync after conversion
If you see a copyright claim on your video after uploading it to YouTube, this is usually related to Content ID – an automatic content recognition system.

A Content ID claim does not mean that you violated copyright laws.
It means the system has matched a part of your video (usually audio) with the content registered by a copyright holder.
Start here
Before changing any settings:
  1. Play the converted file in another media player (for example, VLC).
  2. Check whether the original file is in sync in the program preview.

This helps determine whether the issue occurs during conversion or is already present in the source file.
Case 1: The original file is in sync, but the converted file is not
Step 1: Disable hardware acceleration
Windows
  • Open the program settings.
  • Go to Preferences → Acceleration.
  • Disable Intel, NVIDIA, or other hardware acceleration options (if enabled).
  • Restart the program.
  • Convert the file again and check synchronization.

macOS
  • Proceed to Step 2 straight away.
This usually indicates an issue related to hardware acceleration or output format settings.
Step 2: Change output format or codecs
If the issue persists:
  1. Open the output format settings.
  2. Click the Settings (cogwheel) button.
  3. Select different video and audio codecs. For example .mp4, set Video Codec to MPEG-4, and Audio Codec to MP3, or AAC.
  4. Apply the changes.
  5. Convert the file again and check sync in the new output file.

Using widely supported codecs may improve stability.
Case 2: The original file is already out of sync in preview
If the desync appears in the program preview before conversion, the issue may be related to:
  • the source file itself
  • system performance
  • outdated drivers (Windows).

What to doWindows
  • Update your graphics drivers.
  • Restart the computer after updating.
  • Reopen the program and test again.

For step-by-step instructions, see: How to update graphics card drivers
macOS
  • Close unnecessary applications.
  • Make sure system resources are not heavily used.
  • Restart the Mac and test again.
If the issue appears only in one media player
If the converted file is out of sync in one player but not in others, the issue may be related to playback compatibility rather than conversion.

Test the file in a different media player to confirm.
When to contact Movavi Customer Service
Contact Movavi Customer Service if:
  • the original file is in sync
  • hardware acceleration is disabled
  • different codecs were tested
  • the issue persists after completing all steps above

Include:
  • your operating system (Windows or macOS)
  • the output format used
  • whether acceleration was enabled
  • confirmation of whether the original file is in sync
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