Movavi Knowledge Base - Error when starting or stopping recording (Windows)

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Error when starting or stopping recording (Windows)

Step 1: Change the capture mode in program settings

Step 2: Update your graphics card drivers

Step 3: Check which graphics card the program uses

Step 4: Enable software OpenGL rendering

Additional information

When to contact Movavi Customer Service

If video recording does not start, stops immediately, or produces a black screen, this is usually related to capture mode settings or graphics card configuration.

Follow the steps below in order.

Some systems work better with an alternative capture method.

What to do

Outdated or incompatible graphics drivers may prevent video capture from working correctly.

Update the drivers for your graphics card, then restart your computer and test recording again.

For step-by-step instructions, see the article below:

How to update graphics card drivers?

If your computer has more than one graphics card, the program may be using the wrong one. This is especially common on laptops with both integrated and dedicated graphics cards.

What to do

Make sure the program uses the integrated graphics adapter in your system’s graphics settings.

For step-by-step instructions, see the following article

After changing the settings, restart the program and try recording again.

If the issue persists, switching to software-based rendering may help.

What to do

To learn more about OpenGL and how it affects rendering, read the related article here

Contact Movavi Customer Service if the issue persists after completing all steps above.

Include:

what happens when you try to start recording
which capture mode options are available in your settings
whether your system uses multiple graphics adapters
which steps you have already tried.

Open the program settings.
Go to General → Advanced tab.
Enable Use DirectX for capturing or Use alternative capture mode (only one of these options may be available).
Close the settings window.
Try recording video again.